Refund policy

RETURNS AND REFUNDS

Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. Email us at dunnettgroup2@outlook.com with your order number to let us know. You then have a further 14 days to send the item back to us.

Items must be unused, unwashed and in their original condition and packaging. Customers pay the cost of returning items they have changed their mind about. We recommend a tracked service, as we cannot refund items that do not reach us.

Return address: 51 Stoney Road Grundisburgh IP136RQ Once we receive your return, we will refund the item price and the original delivery charge within 14 days, to your original payment method.

Wrong size?
Our jumpers run small, so please check the size guide before ordering. If the size is wrong, you can return the item as above and place a new order in the right size.

Faulty, damaged or wrong item?
If your item arrives faulty or damaged, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, and you will not need to pay for postage.

Contact
Snug Pup is a trading name of Dunnett Group Ltd, company number 15987006.
Email: dunnettgroup2@outlook.com